Get in Touch With Us
This page explains how to contact the Top Bitcoin Casinos editorial team at abanews.org, what we can help with, and what falls outside our remit. We are an independent comparison site, not a casino, so we cannot access player accounts. We review crypto casinos for US readers, and we welcome corrections, questions and feedback about that coverage.
Age and responsible gambling: Our content is for adults only. The minimum age is 18+ or 21+ depending on the site and your state's rules, and each operator sets its own minimum. Gambling involves real risk of losing money, and crypto price swings add to that risk. If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore casinos may not offer the same player protections or self-exclusion tools as state-regulated operators.
How to reach the editorial team
The best way to contact us is through the contact form or the editorial email address shown in the site footer or on this page when the site is built. We do not publish a phone number or live chat, and we will never ask you for a password, seed phrase, private key or wallet details. Anyone who does so in our name is not us.
To get a useful reply, include:
- The page or casino name your message concerns.
- What you think is wrong, unclear or missing.
- A source if you have one, such as a screenshot of the casino's terms or the date you saw the change.
- Your state, if the question is about availability or restrictions.
What we can help with
| Topic | What to send | What we do |
|---|---|---|
| Corrections | The statement, plus evidence such as updated terms | Re-check against the operator's published terms and update if confirmed |
| Outdated bonus terms | The casino, the offer and the wagering or time conditions you see | Verify and revise the page. Offers change often, so always read the current terms |
| Coverage requests | The topic or coin you want explained | Consider it for future guides |
| Partnerships and media | Who you are and what you propose | Review it. Commercial relationships do not decide our rankings |
| Responsible gambling concerns | A short note on what you need | Point you to support resources |
What we cannot help with
Because we do not run any casino, we cannot resolve problems that happen on an operator's site. That includes:
- Withdrawals, deposits and stuck transactions. Contact the casino's support team first. For on-chain payments, a block explorer can show whether a transaction has confirmed.
- Account closures, bonus disputes and verification requests. These are decided by the operator under its own terms.
- Legal or tax advice. Online gambling in the US sits in a legal grey area. Offshore crypto casinos are licensed outside the US, for example in Curaçao or Anjouan, rather than by a US regulator, and state laws differ. Gambling winnings and crypto gains may be taxable. Please consult a qualified legal or tax professional.
- Ways around geoblocks, identity checks or site restrictions. We do not advise on false details or on bypassing state restrictions, KYC, anti-money-laundering or sanctions checks.
Casino complaints: a practical route
If you have a dispute with an operator, keep a record: your account email, transaction hashes, timestamps, screenshots of the terms you agreed to, and any support chat. Raise it with the casino's support first and ask for a written answer. Our editorial team can't intervene, but if a casino behaves in a way that conflicts with what we have published, tell us. We treat that as a reason to re-review the listing.
What happens after you write
A person on our team reads each message. We do not guarantee a reply time, and we may not respond to messages that are abusive or ask for something we cannot provide. Where a correction is justified, we update the page and note the date of our most recent check. Our current fact-check date for this site is October 1, 2026.
How we stay independent
We may earn a commission if you sign up with a casino through links on this site. That does not buy ranking position, and operators cannot pay to change a rating. Ratings are editorial, based on our research and review of published information. We have not claimed to deposit, play or withdraw at any casino.
For a broader look at how we compare operators, you may also find our guide to non GamStop casinos useful, though it is written with a different audience and rules in mind. Please check which rules apply to you.
If you need support
If gambling is affecting your finances, relationships or wellbeing, or you are betting more than you can afford, stop and reach out. The National Problem Gambling Helpline is 1-800-GAMBLER. Gambling is never a way to make money or fix financial problems, and any outcome can be a loss.